SMS Notification Consent Policy

Last Updated: January 2025

Overview

Stars on Tap provides SMS notifications to restaurant owners and managers for critical business operations. This document outlines our consent collection and management practices.

Consent Collection Process

Explicit Opt-In Required: Users must actively check a consent box and click "Enable SMS Notifications" to receive text messages. SMS notifications are disabled by default and require explicit user action to activate.

Exact Opt-In Language Displayed to Users:

"I agree to receive SMS text messages from Stars on Tap at the phone number provided. I understand that:

☐ I agree to receive SMS text messages from Stars on Tap

How Consent is Obtained:

  1. Users log into their Stars on Tap management dashboard at https://www.starsontap.app
  2. Navigate to Account Settings → Notification Preferences
  3. The SMS consent form is displayed with the explicit language shown above
  4. Users must check the consent checkbox
  5. Users enter their mobile phone number
  6. Users click "Enable SMS Notifications" button
  7. A confirmation SMS is sent: "Stars on Tap: You have successfully opted in to SMS notifications. Reply STOP to opt-out anytime."
  8. Consent is recorded with timestamp, phone number, and IP address in our database

Types of SMS Text Messages

All SMS text messages are transactional business alerts only. We do NOT send marketing, promotional, or advertising messages.

Message Categories:

Message Frequency:

Message frequency varies based on your business activity:

Cost Information:

Stars on Tap does not charge for SMS messages. Standard message and data rates from your mobile carrier may apply. Contact your mobile carrier for details about your messaging plan.

Sample SMS Text Messages

Use Case Category: Transactional Business Notifications (Account Notifications - A2P 10DLC)

1. Opt-In Confirmation (Required):
"Stars on Tap: You have successfully opted in to SMS notifications for your restaurant business. You will receive transactional alerts for time clock, scheduling, reservations, and inventory. Reply STOP to opt-out anytime. Reply HELP for assistance. Msg&Data rates may apply."

2. Employee Time Clock Alert (Late Arrival):
"Stars on Tap Alert: Employee John Doe clocked in 15 minutes late for scheduled 5:00 PM shift at Main Street Location. Current status: Active. View timesheet: https://starsontap.app/timeclock"

3. Employee Time Clock Alert (Missed Clock-Out):
"Stars on Tap Alert: Employee Sarah Smith has not clocked out. Shift ended at 10:00 PM, currently 10:45 PM. Please verify and adjust timesheet: https://starsontap.app/timeclock"

4. Schedule Change Notification:
"Stars on Tap: Your restaurant schedule for tomorrow (Jan 15) has been updated. Morning shift now has 3 staff members (was 2). View full schedule: https://starsontap.app/schedule"

5. New Reservation Alert:
"Stars on Tap: New Reservation Received - Party of 6 for tonight at 7:30 PM. Customer: Johnson. Table 12 assigned. Special request: Birthday celebration. View: https://starsontap.app/reservations"

6. Waiting List Update:
"Stars on Tap: 3 new parties added to waiting list. Current wait time: 45 minutes. Total waiting: 8 parties. Manage list: https://starsontap.app/waitlist"

7. Inventory Low Stock Alert:
"Stars on Tap Inventory Alert: Chicken Wings inventory is low (5 lbs remaining). Reorder threshold reached. Place order or update inventory: https://starsontap.app/inventory"

8. Employee Time Off Request:
"Stars on Tap: Employee Mike Davis submitted time off request for Jan 20-22 (3 days). Reason: Personal. Approve or deny: https://starsontap.app/requests"

9. System Maintenance Notice:
"Stars on Tap: Scheduled system maintenance tonight 2:00-3:00 AM EST. Your restaurant dashboard will be temporarily unavailable. No action required."

10. STOP Response (Required):
"Stars on Tap: You have been unsubscribed from SMS notifications and will not receive further messages. To re-enable SMS alerts, log into your dashboard at https://starsontap.app/settings"

11. HELP Response (Required):
"Stars on Tap SMS Help: You receive transactional business alerts for your restaurant operations. Reply STOP to unsubscribe. For support, email support@starsontap.app or visit https://starsontap.app. Msg&Data rates may apply."

Message Characteristics:

Opt-Out Process

Users can opt-out of SMS text messages at any time, free of charge, through multiple methods:

Opt-Out Confirmation: When you opt-out, you will receive one final confirmation message: "Stars on Tap: You have been unsubscribed from SMS notifications. You will not receive further messages."

Data Protection

Compliance

This SMS program complies with:

Business Information

Contact Information

For questions about SMS text messages, opt-out assistance, or technical support:

Related Policies

Note: SMS messaging consent is separate from and independent of our Terms of Service and Privacy Policy. Users must explicitly opt-in to SMS messaging through the process described above.

This document serves as proof of our SMS consent collection practices for Twilio toll-free verification, regulatory compliance, and carrier verification purposes. Last Updated: January 2025